Responsible Gaming

Online gambling involves risk. Games are designed for entertainment and outcomes are determined by chance or other game mechanics, not by skill alone. There is no guaranteed strategy, system or betting pattern that can ensure a win. Previous results do not predict future results, and a losing session does not create an entitlement to a win.

Before you play, consider whether gambling fits comfortably within your personal circumstances. Only use money that you can afford to lose after essential expenses, regular commitments and savings have been considered. Never treat gambling as a source of income, a substitute for employment or a solution to debt. Do not gamble with money needed for rent, bills, food, education, healthcare or other important expenses.

A responsible approach means deciding in advance how much time and money you are prepared to spend, then keeping to those decisions. It also means accepting that losses are part of gambling and not trying to recover them by increasing stakes or playing for longer. If gambling is no longer enjoyable, taking a break is a sensible choice.

• Think of gambling spend as an entertainment expense, not an investment.
• Set a budget before you start and avoid changing it during a session.
• Decide how long you will play and use reminders or breaks to help you stop.
• Keep gambling separate from essential household money and savings.
• Never gamble when you are upset, tired, intoxicated or under pressure.
• Do not borrow money, sell belongings or use credit to fund gambling.
• Remember that a win is not a reason to increase your spending.

You must also comply with the legal age and other eligibility requirements that apply to you. Gambling accounts must not be used by anyone who is under the legal gambling age or by another person. Keep account credentials private and take reasonable steps to prevent children and other unauthorised people from accessing gambling services.

Planning can make it easier to keep gambling within limits. A limit is most useful when it is set before gambling begins and treated as a firm boundary. Depending on the features available to you and the requirements that apply in your location, responsible gaming tools may include spending limits, deposit controls, session reminders, reality checks, cooling-off periods or temporary account restrictions.

The tools available, how they operate and the time required for a change to take effect may vary. Read the information shown in your account and make sure you understand any limit or restriction before confirming it. If you are unsure how a tool works, pause your gambling and seek clarification through the available support channel rather than continuing to play.

Practical steps before playing

1. Set a gambling budget that does not affect your essential expenses.
2. Choose a time limit and decide when you will stop, regardless of the result.
3. Consider setting a loss limit that you will not exceed during a defined period.
4. Remove saved payment details or reduce access if this helps you maintain control.
5. Tell someone you trust about the limits you have chosen.
6. Avoid chasing losses and do not increase stakes to try to change an outcome.
7. Review your gambling activity regularly, including deposits, withdrawals, time spent and frequency of play.

A cooling-off period can provide space away from gambling without requiring you to make a permanent decision. A longer break or self-exclusion may be more suitable if you are finding it difficult to stop, repeatedly exceeding your limits or experiencing harm. Self-exclusion is a formal request to prevent or restrict access to an account for a chosen period or under an applicable process. Read the relevant instructions carefully, as restrictions may apply only to the service or account covered by the request.

Account limits and restrictions should not be removed or reduced simply because you are having a strong urge to gamble. If you have requested self-exclusion or another protective restriction, do not create another account or use another person's account to continue gambling. Contact the available support team if you need help understanding an account protection option.

Gambling harm can affect finances, relationships, work, study, physical health and emotional wellbeing. It does not always appear as a large loss or a serious financial crisis. Small concerns can become more difficult over time if they are ignored, so it is useful to take warning signs seriously and act early.

Possible warning signs

• Spending more time or money gambling than you planned.
• Trying to win back losses by gambling more often or using larger amounts.
• Feeling restless, irritable or anxious when you cannot gamble.
• Thinking about gambling throughout the day or finding it hard to focus on other activities.
• Hiding gambling activity, losses or account transactions from family and friends.
• Borrowing money, using credit or missing bills because of gambling.
• Selling possessions or using savings to continue playing.
• Arguing with people close to you about gambling or withdrawing from them.
• Missing work, study, appointments or other responsibilities.
• Gambling to escape stress, loneliness, sadness, anger or other difficult feelings.
• Feeling guilt, shame or regret after gambling but returning to play repeatedly.
• Trying to stop or cut back and finding that you cannot do so.

One sign does not automatically mean that a person has a gambling problem, but any concern is a reason to pause and review your behaviour. Consider taking a break, applying an account restriction and speaking openly with someone you trust. Keeping a record of your gambling can help you understand patterns that may be difficult to notice during a session.

Chasing losses is particularly risky. A loss cannot be recovered by continuing to play, and increasing the amount wagered can make financial harm worse. If you notice that you are gambling to recover money, stop the session and do not deposit additional funds. Focus first on your safety, finances and support network.

If gambling is affecting you or someone close to you, support is available. Speaking with a trusted family member, friend, financial counsellor, qualified mental health professional or recognised gambling support service in your state or territory can be a useful first step. Support services can help you understand what is happening, make a plan, manage financial concerns and consider treatment or other practical options.

You do not need to wait until a problem becomes severe before asking for help. You can seek support if you are worried about your own gambling, if another person has raised concerns or if gambling is causing stress at home. If you are supporting someone else, avoid giving them money for gambling or helping them access further funds. Encourage professional support while also looking after your own wellbeing.

Account protection options

• Use available deposit, spending or session controls where they suit your circumstances.
• Request a temporary break if you need time away from gambling.
• Request self-exclusion if you want stronger or longer-term protection from access.
• Do not open another account or use another person's account to avoid a restriction.
• Ask for help if you are unsure which protection option is appropriate.
• Review access to payment methods, devices and gambling applications in your household.
• Consider blocking gambling-related advertising or using device controls to support your plan.

Responsible gaming tools are safeguards, not a replacement for personal support or professional advice. A restriction on one account or service may not prevent access to other gambling websites, applications or venues. If you want broader protection, ask a recognised support service about options that may apply across different providers.

If gambling has created urgent financial or emotional distress, stop gambling and seek immediate assistance from an appropriate local health, crisis or emergency service. If you or another person may be at immediate risk of harm, contact emergency services in your area. Your safety is more important than any gambling account, balance or result.

Slotspalace Casino supports informed and responsible participation. This page provides general information and does not replace financial, legal, medical or mental health advice. Gambling rules, available tools and support arrangements can vary between Australian states and territories. Check the requirements that apply to you, use the protections available through your account and seek independent help whenever gambling no longer feels safe or controlled.