Contact Slotspalace Casino

If you need help with your Slotspalace Casino account or have a question about our services, email support@slotspalacecasino.best. Our support team can review your request and provide general assistance with account access, payments, promotions, technical issues and responsible gambling matters.

Slotspalace Casino operates under licences issued by the Curacao Gaming Authority and the Autonomous Organisation of Financial Activities in Comoros (reference ALSI-202411077-FI2), with SSL encryption protecting transactions and player funds held separately from operating capital.

How to get in touch

The best way to contact us is by email at support@slotspalacecasino.best. Please use the email address linked to your account where possible, as this can help us identify your account and handle your request more efficiently. For your security, do not send your password, full payment card details or other sensitive information in a message.

You can contact support about matters including:

Account access, profile details and verification questions
Deposits, withdrawals and payment-related queries
Bonus terms, promotional requirements and eligibility questions
Technical problems affecting the website or your account
Responsible gambling requests, including help with account restrictions or other safer gambling measures

What to include in your message

To help us investigate your question faster, include your account email or username, a short description of the issue and any relevant dates or transaction information. If the matter involves an error message or a website problem, attach screenshots where relevant. Please provide only the information needed to explain the issue.

Support requests are generally reviewed in the order received. We usually reply within 24 hours, although response times may vary depending on the complexity of the request and whether further information is required. If you have not received a response, check your junk or spam folder before sending a follow-up.